Centralized Public Grievance Redress and Monitoring System (CPGRAMS)

Centralized Public Grievance Redress and Monitoring System (CPGRAMS): Department of Administrative Reforms and Public Grievances (DARPG) recently released the 34th Monthly Report on CPGRAMS performance.

• Key Highlights: 1.12 lakh grievances redressed by central ministries and departments, with an average disposal time of 15 days.
• Top Performers: Group A - Department of Food and Public Distribution, Telecommunications, and Posts.

o Group B - Ministry of Parliamentary Affairs, Ayush, and Department of Land Resources.

• New Users: 48,000 registered (max from Uttar Pradesh).

• About CPGRAMS): It is an online platform for citizens to lodge grievances regarding public service delivery.
• Key Features:

o 24x7 Access: Available at all times.

o Single Portal: Connected to all Ministries/Departments of India and States.

o Role-based Access: Ministries and states have dedicated roles in the system.

• About CPGRAMS): It is an online platform for citizens to lodge grievances regarding public service delivery.
• Key Features:

o 24x7 Access: Available at all times.

o Single Portal: Connected to all Ministries/Departments of India and States.

o Role-based Access: Ministries and states have dedicated roles in the system.