IGMS 2.0 (Syllabus: GS Paper 2 – Governance)

News-CRUX-10     3rd October 2023        

Context: Recently, the union Minister of State (Independent Charge) Science & Technology, MoS Personnel, Public Grievances, Pensions launched the Intelligent Grievance Monitoring System (IGMS) 2.0.

Intelligent Grievance Monitoring System (IGMS) 2.0

  • About: IGMS 2.0 is a public grievance portal and an Automated Analysis in Tree Dashboard portal under the Department of Administrative Reforms and Public Grievances (DARPG).
  • Implementation: IIT Kanpur.
  • Objective: Dashboard includes providing instant tabular analysis of Grievances Filed & Disposed, State-wise & District-wise Grievances Filed, and Ministry-wise data. 

oIt also aids officials in identifying the root cause of grievances.

oThis portal assists DARPG in generating draft letters for selected schemes/ministries, expediting the grievance redressal process by the concerned ministry/department, and is equipped with Artificial Intelligence (AI) capabilities.

CPGRAMS (Centralised Public Grievance Redress and Monitoring System)

  • About: CPGRAMS is an online platform available 24x7 to citizens for lodging grievances related to service delivery with public authorities.
  • It serves as a single portal connecting all Ministries/Departments of the Government of India and States.
  • Each Ministry and State has role-based access to the system.
  • Citizens can access CPGRAMS through a standalone mobile application, which is downloadable via Google Play store and integrated with UMANG.
  • The status of grievances filed in CPGRAMS can be tracked using the unique registration ID provided during the complainant's registration.