Digital Payment

The Economic Times     9th October 2020     Save    
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Context: With the rising importance of digital payments infrastructure, there is a need to strengthen the cybersecurity architecture and address issues in the Unified Payment Interface (UPI) for smooth service delivery.

Need for Robust Digital Payment Infrastructure:

  • Data Vulnerability: There have been many instances of data breaches in the past, which has increased the vulnerability of the user and the financial ecosystem. 
    • Singapore-based cybersecurity company Group-IB claimed that a vast tranche of debit and credit data had been hacked and was up for sale on the web. 
    • Sophos, a Britain based cybersecurity firm, claimed that more than 90% of all Indian organizations suffered public cloud security incidents that resulted in a data breach or account-level data compromise.
  • Increased Digitization:  India tops the list of countries processing real-time transactions, at 41million a day.
    • Over one billion debit and credit cards are in circulation clocking 1 billion transactions per month
    • Unified Payments Interface (UPI) processes more than $41billion from nearly 1.5 billion transactions per month.
    • Online shopping has seen a 73% increase in Tier-1cities and a four-fold increase in Tier-2 and Tier-3 cities during COVID-19.
  • Absence of Insurance against security threats: Neither bank deposits nor payments are insured; therefore it is even more critical to protect the interests of consumers. 
  • Absence of Fraud Early Warning (FEW) System: While the RBI has recently decided to put in place a proactive cyber immunity surveillance framework (CISF), for supervised entities, it does nothing to boost FEW systems.

Issues with Digital Payment Ecosystem:

  • Weak Fraud Management: The prevailing attitude of the Companies is to deny the existence of fraud after it has been discovered or to diminish the magnitude of the problem.
  • Government Interference: Government’s continuous interference has made the growth of digital payments susceptible to uncertainty.
    • Removal of Merchant Discount Rate(MDR) by the government for accepting payments through UPI or RuPay cards.
      • It has posed viability challenges to the business model of credit card companies and UPI apps since they are hugely dependent on MDR.
      • Some private banks recently began charging for UPI transactions beyond a prescribed limit which was later rolled back.
      • This has led to rampant downtimes on some of the UPI apps, as they depend on banks to power the infrastructure for enabling consumers to make a digital transaction.
      • Revenue shrinkage has led to many small UPI apps to vanish. Only apps with deep pockets like Paytm, PhonePe and Google Pay have remained.
    • Cap on Market Share: National Payments Corporation of India(NPCI) also recently envisaged imposing a market share cap on UPI apps up to 50% in the first year, 40% in the second, and 33% in the third. 
      • This will lead to the creation of non-competitive digital payments space, which will, in turn, reduce innovation in the field.

Way Ahead:

  • Robust Fraud Early Warning System: Enforcing a universal and auditable FEW standards, with a minimum number of automated and manual checks to curb phishing, malware and other intruders.
  • Creation of indigenous app store has recently gained attraction, for which security is of utmost importance rather than the cost.
    • App developers will be willing to pay a premium as they do in the US and China in order to ensure system integrity.
  • Minimizing Government Interference: Interference from the government should be curtailed in terms of setting pricing or rules of engagement.
    • Open sourcing the UPI platform can help private players innovate on the existing infrastructure to address viability and reliability concerns.
    •  RBI’s recent mandate to set up a new umbrella entity (NUE) for payments, is a welcome step.
  • Breakdown of NPCI: Carving out NPCI into 4-5 smaller entities would help, since it regulates and provides a vast number of digital payment facilities.
    • A cards payments network to grow home-grown RuPay against Visa and Mastercard.
    • A consumer payments company to facilitate UPI, bill payments, FASTag, etc.
    • An automatic clearinghouse to facilitate interbank, high-volume electronic transactions such as the distribution of subsidies and pensions.
    • AePS (Aadhaar-Enabled Payment System)is for transactions over handheld micro ATMs and cheque truncation system for processing cheques.
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