theIASHub | 03 Apr, 2024
Context: SEBI recently launched the new version of the SEBI Complaint Redress System (SCORES 2.0).
SCORES 2.0
oReduced Timelines: Investor complaints will be addressed within 21 calendar days from receipt.
oAuto-Routing of Complaints: Complaints will be automatically directed to the relevant entity to minimize delays.
oMonitoring by Designated Bodies: Entities must oversee timely resolution of investor complaints.
oTwo-Level Review Process: Dissatisfied investors can seek review first from designated bodies, then from SEBI.
oAuto-Escalation for Non-Adherence: Complaints will escalate if entities don't meet prescribed timelines.
oIntegration with KYC Database: Integration with KYC Registration Agency facilitates easy investor registration on SCORES.
SCORES
oLegislative Coverage: Complaints can encompass issues under various acts and regulations including the SEBI Act, Securities Contract Regulation Act, Depositories Act, and Companies Act, 2013 provisions.
oEntities Covered: SEBI handles complaints against a range of entities such as listed companies, brokers, depositories, mutual funds, portfolio managers, and other entities like KYC collective investment schemes, merchant bankers, credit rating agencies, and foreign institutional investors.
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