BANK CLINIC (Syllabus: GS Paper 3 – Economy)

Context: Recently, the All India Bank Employees' Association (AIBEA) initiated the "Bank Clinic" program aimed at aiding bank customers in resolving grievances.

Bank Clinic

• About: It initiated by the All India Bank Employees' Association (AIBEA), facilitates grievance redressal for bank customers amidst technological advancements and RBI guidelines.

oIt offers guidance to customers on available remedies per RBI guidelines without directly resolving issues.

• Channel for Redressal: Bank Clinic complements the Banking Ombudsman process, providing an alternative avenue for complaint resolution.
• Operational Mechanism: Customers register complaints on the Bank Clinic website and receive detailed responses within five working days, outlining remedies and relevant RBI guidelines specific to their issues.
• Objective: To ensure prompt and effective resolution of customer grievances.
• Benefits

oBank Clinic fosters goodwill with customers by addressing their concerns.

oIt furnishes banks with valuable feedback, pinpointing areas of service deficiencies for improvement.

All India Bank Employees Association (AIBEA)

• About: It is a prominent national trade union representing bank employees in India.
• Founded: on April 20th, 1946, in Kolkata
• Headquarter: Chennai.
• Function: AIBEA serves as a vital advocate for the rights, welfare, and interests of bank workers nationwide.