Documented step-by-step instructions designed to achieve uniformity, quality, and accountability in institutional operations.
The CBSE OSM controversy in June 2026 exposed the absence of robust SOPs for digital evaluation, leading to inconsistent marking, technical failures, and lack of accountability in answer script processing.
|
Term |
Detail |
|
SOP |
Standard Operating Procedure — documented process guidelines |
|
Purpose |
Ensure uniformity, quality, accountability in operations |
|
CBSE Gap |
No SOPs for scan quality, evaluator training, error checks |
|
Transparency Link |
RTI Act, 2005 mandates public access to procedures |
|
ISO 9001 |
International quality management standard requiring SOPs |
|
e-Governance Relevance |
Digital systems need documented protocols (GS2 topic) |
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