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02 June 2026 4 views

ESIC Digital Patient Feedback System

theIAShub
theIAShub
02 Jun, 2026
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ESIC Digital Patient Feedback System
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Employee State Insurance Corporation's technology-driven initiative to digitize patient feedback and improve healthcare service delivery.

Why in News

The Employee State Insurance Corporation (ESIC) launched a Digital Patient Feedback System in June 2026 to enhance transparency, accountability, and quality of healthcare services in ESIC hospitals nationwide.

Key Facts

  • ESIC operates under the Ministry of Labour and Employment — provides social security to organized sector workers.
  • Established under the ESI Act, 1948 — one of India's oldest social security schemes.
  • New system enables real-time digital feedback from patients via mobile app and web portal.
  • Covers over 150 ESIC hospitals and 1,500+ dispensaries across India.
  • Feedback collected on parameters: cleanliness, staff behavior, treatment quality, waiting time.
  • Data analyzed using AI-driven analytics for service improvement insights. (UPSC Mains Usage: Links to GS2 – Governance, E-Governance, and Health Sector Reforms)
  • Aims to achieve 80% satisfaction rate among beneficiaries by end of 2027.
  • Part of broader Digital India initiative for public service delivery transformation.

Quick Revision Box

Term

Detail

ESIC Full Form

Employee State Insurance Corporation

Nodal Ministry

Ministry of Labour and Employment

Legal Basis

ESI Act, 1948

Launch Date

June 2026

Coverage

Over 150 hospitals, 1,500+ dispensaries

Target Satisfaction

80% by 2027


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