Right to Services (RTS) Commissions

Right to Services (RTS) Commissions: Recently, the Department of Administrative Reforms and Public Grievances (DARPG) has initiated a key partnership with the Right to Services (RTS) Commissions across States and Union Territories.

o This collaboration aims to enhance grievance redressal systems and improve citizen satisfaction.

• About Right to Services: A governance initiative aimed at ensuring timely delivery of public services to citizens.

o It mandates specific services to be delivered within a stipulated time frame.

o If services are not delivered within this time, citizens have the right to file complaints and seek redressal.

• Key Highlights: A key measure in the Right to Services (RTS) initiative is linking the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) with RTS frameworks to ensure faster, technology-enabled grievance resolution within stipulated timeframes.

o A detailed review of 204,000 public grievances registered via CPGRAMS covered key sectors such as land, labour, environment, and banking.

o Over 20,000 e-services are offered by states under the National e-Governance Service Delivery Assessment (NeSDA) framework, underscoring the need for system integration and supervisory oversight.

o Pilot Project in Haryana: Haryana RTS Commission will pilot the CPGRAMS-RTS API linkage to enable seamless transfer of service-related grievances from CPGRAMS to state RTS systems, allowing real-time monitoring and enhanced accountability.